Careers

Room Attendant

    • Job Tracking ID: 512497-707462
    • Job Location: Pasadena, CA
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: October 16, 2019
    • Years of Experience: Up to 2 Years
    • Starting Date: ASAP
    • FLSA Status: Non-exempt
    • Computer Skills: Basic computer skills
    • Certifications: N/A
    • Experience: Prior hospitality experience preferred, Housekeeping experience a plus
    • English Speaking: Fair
    • English Writing: Fair
    • English Reading: Fair
    • Must be eligible to work in the U.S.A.: Yes
Invite a friend
facebook LinkedIn Twitter Email


Job Description:

JOB SUMMARY

Under the supervision of the Director of Housekeeping, responsible for the overall cleanliness of guest rooms and public area. Ensure that bed, bathroom, mini bar are in perfect condition to offer our guests an exceptional stay. Replenish bedroom & bathroom supplies.

ESSENTIAL FUNCTIONS:

  • Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
  • Clean guest rooms by category of priority or as directed in line up in accordance with Hotel standards.
  • Transport cart with cleaning supplies, amenities and linen to assigned guest room and positions securely.
  • Take responsibility and follow key signing procedures.
  • Service assigned Guest Rooms:
    1. Empty trash and trash containers;
    2. Remove all dirty linen and terry from the room;
    3. Remove soil, dirt, soap build-up, and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub and shower door/curtain and floor;
    4. Replace facial and toilet tissue, and bathroom amenities in correct amount and assigned location;
    5. Inspect condition of bathrobes and replace soiled or damaged ones;
    6. Remove dirty bed linen and make up bed with clean linen (depending on occupied/unoccupied room and if Earth Card is present);
    7. Replace laundry bags and slips;
    8. Clean and dust inside of closets and door tracks on check out rooms and remove items left by guests;
    9. Dust and polish all furniture;
    10. Open all drawers of check out rooms and remove items left by guests (following Lost and Found Procedures), dust inside
    11. Check under bed(s), chairs and sofa for debris and remove if present;
    12. Inspect condition of all furniture for tears, rips or stains, report any damages to supervisor;
    13. Remove all dust, debris on television(s), and remote control;
    14. Set correct time on clock: correct TV channel;
    15. Clean lamps and light switches: check for proper working order and report any items needing repair;
    16. Remove dust, spots, and smears from the phone and reposition properly;
    17. Remove dust, smudges, and spills from honor-bar: ensure it is plugged in and securely closed;
    18. Remove trash, debris and cobwebs from rooms with balcony or patio;
    19. Remove dust, dirt, marks and fingerprints from entrance door;
    20. Remove dust, dirt, and smudges from A/C unit, vents, grids and thermostat. Set thermostat at 72 degrees F;
    21. Remove dust, stains and marks from all baseboards, ledges and corners;
    22. Vacuum carpet in guest rooms as well as front entrance in corridor;
    23. Spray air freshener as needed.
  • Ensure room list and key are secure at all times, record all serviced rooms on assignment sheet, report and record any rooms that cannot be serviced.
  • Maintain an attentive, friendly and respectful rapport with all guests and handle guests&rsquo: needs promptly.
  • Turn all items found or left by hotel guests to Security for Lost and Found immediately upon finding.
  • Report shortages of linen, supplies, or any other equipment needed to complete a room to the Supervisor.
  • At end of day:
    1. Return assignment list to Housekeeping;
    2. Empty vacuum bag and wipe vacuum;
    3. Resupply cart;
    4. Wipe Cart;
    5. Return cart to proper area;
    6. Return key;
  • Know, comply with, and enforce all hotel and departmental service standards, policies and procedures.
  • Comply with Injury, Illness Prevention Program (IIPP) at all time and report any hazards to the Supervisor immediately.
  • Performs other duties as assigned by Shift Manager, Supervisor or F.O. Manager.
  • Conducts daily briefing and de-briefing in the absence of the immediate supervisor.
  • Establishes two-way communication within and related departments.
  • Communicates effectively with Housekeeping, Bell Staff, Management, Engineering, Security, business partners and staff.
  • Attends briefing and departmental meetings or as assigned by supervisor.
  • Adheres to Hotel’s grooming standards.
  • Conserves energy and water at all time by not decreasing guest comfort and cleaning efficiency.
  • Manages wastes by reducing and recycle the wastes.
  • Knows and understands the job description of his/her position in the department and be able to perform the tasks as required.

Experience and Skills:

PHYSICAL REQUIREMENTS

  • Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
  • Continuous grasping, writing, standing, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
  • Stand, sit or walk for an extended period of time or for an entire work shift.
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Manual ability to use, carry and operate all necessary equipment.

KNOWLEDGE, SKILLS, EXPERIENCE

  • High School Diploma or equivalent preferred.
  • At least one year previous experience as Housekeeping Attendant in an upscale hotel or residential facility.
  • Ability to communicate in basic English with guests/visitors, management and co-workers to their understanding, both in person and by telephone.
  • Ability to prioritize and organize work assignments.
  • Ability to multitask, work in high pace environment, and have a high level of attention to detail.
  • Ability to provide legible communication.
  • Ability to work well with others and/or with a partner in order to promote healthy teamwork environment.
  • Ability to work independently without direct supervision and provide immediate follow-up.
  • Ability to compute accurate mathematical calculations.
  • Ability to ensure compliance with hotel standards, policies and procedures with self and staff.
  • Ability to be a clear thinker, analyze and resolve problems, and exercise good judgment.