Job Description:

JOB SUMMARY

Under the direction of the Director of Housekeeping, clean and maintain all corridors, vending areas, elevators and landings and service areas on guest room floors, ensuring hotel's standards of cleanliness. Provide linen supplies for Room Attendants and stock floor closets. Remove soiled linen from guest rooms for proper cleaning of linen. Deliver and retrieve items requested by guests and Floor Supervisor.

ESSENTIAL FUNCTIONS:

• Organize work duty priorities.
• Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
• Ensure security of any assigned keys and radios.
• Review checklist and update completed assignments. Check with Floor Supervisor and Housekeeping office for additional assignments throughout the shift.
• Remove soiled linen from assigned Room Attendant's guest rooms and/or floor closets and place in soiled linen cart at the service elevator landing.
• Review assigned area and complete general removal of any trash or debris on floors.
• Check assigned floor closets and complete linen requisition to replenish linen supplies.
• Stock linen carts with clean linen and supplies. Transport linen carts to appropriate floor closets and neatly stock.
• Maintain cleanliness and organization of floor closets: remove trash, wipe down shelves/counters; sweep and wax floor: remove non-floor closet items and transport to proper storage areas.
• Clean designated areas with proper chemicals, tools and equipment:

1. Guest room floor corridors
2. Floor closets
3. Service corridors
4. Elevators, tracks and landings
5. Stairwells
6. Ice Machine Rooms.

• Ensure that nothing is stored in stairwells.
• Transport any Room Service trays/items in guest hallways to service elevator landings.
• Check under public area furniture for debris and remove if present.
• Inspect condition of all furniture for tears, rips and stains and report damages to Supervisor. Dust and polish all woodwork.
• Safely remove all dust, debris and foreign particles from upholstered furniture, including crevices and under cushions.
• Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, air vents.
• Clean all lamps light fixtures and light switches: check for proper working condition.
• Remove dust, spots and smears from windows, frames and ledges; wash windows as assigned.
• Remove dust, grease and smears from house/public phones and reposition properly.
• Remove dust on drapes weekly and realign to correct position daily.
• Inspect condition of planters and plants: remove debris, polish planters.
• Remove dust, dirt, marks and fingerprints from doors and door frames.
• Remove stains, scuff marks, and dust from baseboards, ledges and corners.
• Polish all brass surfaces to a high gloss.
• Empty trash containers, in public areas into proper containers for recycling.
• In absence of Public Area Attendant, clean public areas/bathrooms, restaurants, fitness center, pool area, offices and service areas using designated checklists. Ensure that cleanliness and condition of each area meets designated standards. Correct any relayed or sighted deficiencies.
• In absence of Public Area Attendant, sweep, hose down, mop outside public areas (sidewalks, stairs, etc). Ensure that cleanliness and condition of each area meets designated standards. Correct any relayed or sighted deficiencies.
• Use designated chemicals, supplies and equipment to clean various floor surfaces (mops, buffers, vacuums, wet vacuum, extractor, shampoo machine, etc.). Replace floor mats. Remove debris from elevator tracks.
• Empty vacuum cleaner bags, replace and clean machines.
• Provide timely delivery of any items requested by guests. Retrieve items from guest rooms and return to proper storage areas.
• Assist with inventorying amenities and stocking
• Receive clean linen and take out dirty linen
• Transport guest laundry and dry cleaning to correct guest rooms.
• Report any damages or maintenance problems to the Supervisor.
• Turn all items found or left by hotel guests to Security for Lost and Found immediately upon finding.
• Ensure confidentiality of hotel guests.
• Ensure security of guest room access and hotel property.

Experience and Skills:

PHYSICAL REQUIREMENTS

• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Continuous grasping, writing, standing, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
• Stand, sit or walk for an extended period of time or for an entire work shift.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Manual ability to use, carry and operate all necessary equipment.

KNOWLEDGE, SKILLS, EXPERIENCE

• High School Diploma or equivalent preferred.
• Ability to communicate in English with guests/visitors, management and co-workers to their understanding, both in person and by telephone.
• Ability to prioritize and organize work assignments.
• Ability to multitask, work in high pace environment, and have a high level of attention to detail.
• Ability to work well with others and/or with a partner in order to promote healthy teamwork environment.
• Ability to work independently without direct supervision and provide immediate follow-up.
• Ability to ensure compliance with hotel standards, policies and procedures with self and staff.
• Ability to be a clear thinker, analyze and resolve problems, and exercise good judgment.
• Ability to motivate assigned staff and maintain a cohesive team