Careers

Restaurant Manager

    • Job Tracking ID: 512497-709962
    • Job Location: Pasadena, CA
    • Job Level: Management
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: November 01, 2019
    • Years of Experience: 2 - 5 Years
    • Starting Date: ASAP
    • FLSA Status: Exempt
    • Computer Skills: Microsoft Office Suite, Micros, Delphi
    • Certifications: N/A
    • Experience: Prior hotel F&B experience preferred, Micros POS
    • English Speaking: Excellent
    • English Writing: Excellent
    • English Reading: Excellent
    • Must be eligible to work in the U.S.A.: Yes
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Job Description:

Job Description

Manages daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods.

Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility.

DUTIES AND RESPONSIBILITIES:

  • Oversee the dining area, supervises food and beverage service staff in accordance with operating policies that he or she may help establish.
  • Creates a positive team atmosphere among Team Members.
  • Maintains records of staff periodic manner and operating costs.
  • Provides feedback and coaching to the Team regularly.
  • Understands building capability through cross training
  • Treats all Team Members fairly and with respect.
  • Sets high standards for appropriate team behavior on shift.
  • Works with food and beverage staff to ensure proper food presentation and proper food-handling procedures.
  • Handle customer/guest complaints in restaurants.
  • Schedules periodic food and beverage service staff meetings to ensure correct interpretation of policies and obtain feedback from staff members.
  • Maintain budget and employee records; prepare payroll.
  • Check quality of deliveries of fresh food and baked goods.
  • Meet with sales representatives to order supplies such as tableware, cooking utensils, and cleaning items.
  • Arrange for maintenance and repair of equipment and other services.
  • Total receipts and balance against sales, deposit receipts, and lock facility at end of day.
  • Ensures new products are executed properly following roll-out.
  • Is capable of handling irate customers with a friendly/calm attitude.
  • Ensures product quality and great service.
  • Shows enthusiasm about guest within the restaurant.
  • Is flexible in dealing with changes/problems (e.g., being short staffed).
  • Effectively forecast restaurant needs.
  • Shifts priorities and goals as work demands change.
  • Prioritize tasks effectively and excellent time management skills.
  • Delegates and follows-up effectively.
  • Taking Ownership of issues or tasks and provide resolution; provide update to the Director of F&B and the General Manager.
  • Seeks, listens and responds to guest feedback.
  • Coaches team on how to exceed guest expectations.
  • Does not blame others; takes accountability for problems.
  • Identifies restaurant problems and effectively offers resolution.

Experience and Skills:

Skills:

  • Proficiency in using computer software to monitor inventory, track staff schedules and pay, and perform other record keeping tasks.
  • Proficiency in Micros Point of Sale (POS) software, inventory software, Restaurant guest satisfactory tracking software etc.
  • Proficient in Bar Operations, i.e., pour costs, procedures, recipes.
  • Assist in planning regular and special event menu.

Experience:

  • Has effectively managed Team Members of 20 or more for 12+ months. Has successfully trained employees and improved guest and customer satisfaction. Previous experience in similar job role.

Education:

  • High School Diploma or Degree in Hotel Management or equivalent.